FAQ
Questions, answered
Getting started
Do we need to be good with computers to use this?
No. Sfolio is built specifically for first time software users: plain lists, visible buttons, no hidden menus or multi step wizards.
How long does setup take?
Most schools are running in Sfolio within days, not a term. We configure your classes, terms and staff with you, no IT department required.
What does it cost?
Pricing is based on your active student count, so it scales with your school. See the Pricing page or talk to us and we will work out what that looks like for you.
Data and privacy
Is our school's data kept separate from other schools?
Yes. Every school's records, fees and reports are fully isolated, enforced at the database level and covered by automated isolation tests, not left to a setting.
Who can see our report cards and fee records?
Only the staff accounts your school creates, each limited to what their role needs. Sfolio's own platform team cannot see a school's operational data, that is a hard boundary in how the system is built.
Fees and payroll
Can we still record fee payments manually, cash or bank?
Yes. Payments are recorded against each invoice as they come in, whichever way they were paid. Sfolio is a record, not a payment gateway.
Does payroll handle PAYE and NSSF automatically?
Yes, PAYE and NSSF are applied automatically on every payroll run; filing returns with URA and NSSF is still handled by your school's own process.
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